Transformation leadership / Tourism365
A commercial opportunity
the business could
finally reach.
Technology and the operating model had to support the same commercial purpose.
The business’s position
The business had a USD 30 million revenue opportunity it had been unable to reach. Its product portfolio and client and partner connectivity needed digital infrastructure, alongside changes to the operating model.
The work
I led a transformation covering technology, the operating model, processes and management development.
The product portfolio was digitised with integrated client and partner connectivity, replacing manual operations. The operating model was redesigned within the transformation contract.
What became possible
The digital infrastructure opened access to the USD 30 million revenue opportunity. The work strengthened what the business could offer and deliver, connecting technology and operating change to its commercial ambition.
The USD 30 million figure describes the revenue opportunity made accessible by the work.
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